Refund guidance for confirmed payments.

This Refund Policy applies to services provided by Prime Vanta Technology Services.

Before work begins

If a payment is made and the service has not started, a refund request may be reviewed based on the specific service arrangement and any administrative costs already incurred.

After work has started

For software, website or custom service work, refunds may be partial or unavailable once work has started, milestones have been delivered, or resources have been committed.

Duplicate or incorrect payments

Duplicate payments or clearly incorrect charges should be reported promptly with payment proof and supporting details for verification.

How to request assistance

To discuss a payment issue, contact vantatechservices@gmail.com or +233 24 274 1224 with your payment reference and service details.